How fast is shipping?

Made~to~Order rugs take 2-3 weeks to create. You will be notified at each step in the making process. Orders will be dispatched within 2-3 business days of completion.

After this, shipping can take up to:
Australian Standard times:
5-12 Business days
International:
1-3 weeks

Where do you ship from?

Brisbane, Australia

Frequently Asked Questions

Can I machine wash my rug?

PLEASE NO! Your rug will fall to pieces & make an absolute mess of your washing machine!

So how do I care for my fancy custom rug?

Vacuuming your hand~made rug

Vacuuming is one of the most effective and economical ways to keep your rug clean. Use a suction vacuum with the beater bar off. Brushes on a beater bar or rotary brush nozzles can twist or break tufted fibers, and turning it off helps to reduce wear and tear on your rug. 

If your vacuum has an adjustable suction option, set to a low level, and take time to run the vacuum over each area 3-5 times to clear dust, dirt and hair. 

Stains 

For dry stains, carefully scrape and vacuum away dirt and stains. 

Remove wet stains by using a paper towel or undyed cloth to absorb the stain. Use lukewarm water and a cloth or sponge to dampen the stain, soak up the water with a cloth, and repeat until the stain fades. Avoid drenching the rug to preserve the glue binding holding the tufts in place.

On greasy or stubborn stains, use a ph-neutral and bleach free cleaner and follow the steps above.

Can I walk on my new rug?

Yes, each rug has non~slip backing material to ensure its safety, but keeping in mind your custom rug is made for decorative purposes. Rugs used in high traffic areas will age much quicker than rugs that are not actively walked on.

My cat threw up on my rug, WHAT DO I DO??

From personal experience *stares at cat*, grab your household carpet cleaner & follow the instructions. Usually this requires a patch test to make sure the yarn is okay with your type of spray. Pick up what you can of the mess without pushing it further into the fibers, usually a dabbing motion, not a scrubbing one.

Once you have sprayed, dabbed & repeated this process. Avoid drenching the rug to preserve the glue binding holding the tufts in place. I noticed the rug in this spot felt slightly different, after a few weeks of vacuuming & general use it appears to have gone back to normal. It just may take a bit of time, I advise avoiding this scenario where possible.

Can I use my rug as a bath mat?

No, please do NOT use your new rug as a bath mat, they are not made for use with water, they will not dry & most likely get moldy very quickly.

To see more rugs & how they're made, go to the Instagram below ♡

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